Shipping policy
Processing Time All orders are processed within 2–5 business days. Because we work with suppliers around the world to bring you the best products, processing times may vary slightly by item. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times Estimated delivery times by region:
- United States: 7–20 business days
- Canada & Europe: 10–25 business days
- Australia & New Zealand: 10–25 business days
- Rest of World: 15–30 business days
These are estimates and may vary due to demand, carrier delays, or customs processing.
Shipping Costs Shipping is calculated at checkout based on your location. We frequently offer free shipping promotions — check our homepage for current deals.
Multiple Items If you order multiple items, they may ship separately from different suppliers and arrive at different times. You will receive a separate tracking number for each shipment.
Customs, Duties & Taxes International customers are responsible for any customs fees, duties, or taxes charged by their country. These are not included in your order total and are collected by your local customs authority. We are not responsible for delays caused by customs.
Order Tracking Once your order ships, you'll receive a tracking number by email. Please allow 3–5 business days after shipment for tracking information to update.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at [your email]. We'll investigate with our supplier and make it right.
Cancellations Orders can be cancelled within 24 hours of purchase. After that, your order may already be in processing and we may be unable to cancel it.
Contact Us For any shipping questions, reach out to us at nyrojihq@gmail.com